Terms and Conditions

We will be pleased to accept your orders via the internet, telephone, email or post. You can place your order directly from the website using the secure online store and pay online with your credit or debit card.
You can telephone us on 01282 851003 and we will personally handle your order.
You can send us your order through the post or email us at crafts@whichcrafts.co.uk

We will always try to answer any queries made within 2 working days.
Orders can be placed by telephone between the hours of 9.30am – 5.00pm, Monday – Saturday.
In the unlikely event that an incorrect price is shown on our website. whichcrafts? reserves the right to abstain from fulfilling the order at that price. You will of course be notified, and at which point you will be informed of the correct price, and given the choice to proceed with the order.

whichcrafts? can accept payment in a number of ways and we hope you will find one of them convenient to you. Our preferred method of payment is credit/debit card, however we will accept Paypal payments..
Debit/Credit card payments are completely secure using our website. Your card details are transmitted to us using SSL and will be encrypted.

Please do not send cash in the post, however if you opt to collect your order from our store, we do of course welcome cash!

Knitting Books & Patterns
Please note that books, magazines and patterns cannot be returned after ordering from whichcrafts?

Postage & Packing Information
Postage charges are as follows:

Uk Mainland Standard- £4.95 Uk Mainland Next Day Tracked- £6.95 Europe/Ireland – £14.95 depending on size and weight of package Worldwide – from £25.95 depending on size and weight of package.
Orders are usually sent by Royal Mail 1st class postage, however please allow 3 to 5 days for delivery of your order. If you would prefer your order to be sent by Recorded Delivery or Special Delivery, please contact us. There will be an additional charge for this service as set by Royal Mail.

Orders placed on a UK public holiday are not available for next day delivery.

Please note that we are unable to send goods to the following countries:
Afghanistan, Bosnia & Herzegovina, Belarus, Congo, The Democratic Republic of Congo, Cuba, Cote D’Ivoire (Ivory Coast), Iran, Islamic republic of Iraq, Democratic People’s Republic of Korea, Republic of Korea, Liberia, Lebanon, Monaco, Myanmar, Sudan, Syrian Arab Republic, Yugoslavia, Zimbabwe.

Please get in touch if you wish to ask any questions regarding the P&P that haven’t been answered here.